Shipping Policy
Thank you for choosing Cleaning Factors for your shopping needs. We are committed to providing you with the best possible service and ensuring a seamless shopping experience. Please review our shipping policy below:
Shipping Methods and Timelines
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Domestic Shipping: We offer shipping within the United States using various carriers, including USPS, UPS, and FedEx. Delivery times typically range from 2 to 7 business days, depending on the destination and selected shipping method.
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International Shipping: We also offer international shipping to select countries. Delivery times for international orders may vary depending on the destination and customs processing times. Please note that customers are responsible for any customs duties, taxes, or fees incurred upon delivery.
Order Processing
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Order Processing Time: Orders are typically processed and shipped within 1 to 3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer.
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Order Tracking: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number and the carrier's website.
Shipping Rates
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Domestic Shipping Rates: Shipping rates for domestic orders are calculated based on the total weight of the package and the selected shipping method. We offer free shipping on orders over a certain dollar amount (if applicable), and shipping costs will be calculated at checkout for orders below this threshold.
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International Shipping Rates: International shipping rates vary depending on the destination and the weight of the package. Shipping costs will be calculated at checkout based on these factors.
Shipping Address
- Accuracy of Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error. Any additional charges incurred for re-routing packages or address corrections will be the responsibility of the customer.
Lost or Damaged Shipments
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Lost Shipments: In the rare event that your shipment is lost in transit, please contact us immediately. We will work with the shipping carrier to track down your package or provide a replacement if necessary.
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Damaged Shipments: If your order arrives damaged, please take photos of the damaged packaging and items and contact us within 48 hours of delivery. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us for assistance. Our customer service team is here to help and ensure that your shopping experience with us is nothing less of excellent.