FAQ's

General Questions

1. How can I contact customer support?

You can reach our customer support team by emailing us at CleaningFactors@gmail.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

2. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.

3. Can I modify or cancel my order after it has been placed?

Once an order has been placed, it enters processing immediately to ensure timely delivery. Therefore, modifications or cancellations may not be possible. Please contact us as soon as possible if you need assistance with your order. CleaningFactors@gmail.com

Product Questions

1. How do I determine the size of the Item

We provide the size and length in the product page. If you have any further questions, please feel free to contact us for assistance. CleaningFactors@gmail.com

2. Are your products Safe?

We strive to offer products that align with ethical and sustainable practices. We do our best to provide information about the materials and manufacturing processes used. Feel free to reach out to us if you have specific questions about our items.

3. How do I care for my purchased items?

Care instructions for each product can usually be found on the product label or packaging. Additionally, we provide care guidelines on the product page section. Following these guidelines will help you maintain the quality and longevity of your items.

Payment and Returns

1. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay for online purchases. At this time, we do not accept cash on delivery or personal checks.

2. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of delivery for a refund or exchange. Please review our Return Policy for more detailed information on returns and exchanges.

3. How long does it take to process returns?

Once we receive your returned item(s), please allow 3-5 business days for our team to process your return and issue a refund or exchange. You will be notified via email once the process is complete.

Security and Privacy

1. Is my personal information secure when shopping on your website?

Yes, we take the security and privacy of your personal information very seriously. Our website is encrypted with SSL technology to ensure that your data is protected during transmission. We also adhere to strict privacy policies outlined in our Privacy Policy.

2. Will my email address be shared with third parties?

We respect your privacy and do not sell, trade, or share your email address with third parties for marketing purposes. Your email address will only be used for order-related communications and occasional promotional updates if you opt in to receive them.